CLOUDRELIEVER — TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS & ELIGIBILITY

1.1 Acceptance & Contracting Entity:

These Terms and Conditions constitute a legally binding agreement between you ("User", "Customer", "You", or "Your", whether an individual or a legal entity) and Plaetix ("Plaetix", "Company", "we", "us", or "our"), which develops, owns, and operates the proprietary software product and cloud service known as CloudReliever ("CloudReliever", "Service").

By visiting our website (https://cloudreliever.com or associated domains), submitting the waitlist registration form, downloading or installing the CloudReliever desktop application and background sync engine, creating an account, or otherwise accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Authority & Eligibility:

You represent and warrant that:

• (a) You are at least 18 years of age (or the age of legal majority in your jurisdiction) and have the full legal capacity to enter into this Agreement;
• (b) If you are accepting these Terms on behalf of an organization, company, or firm, you possess full legal authority to bind that entity to this Agreement;
• (c) Your use of the Services does not violate any applicable law, rule, or regulation in your jurisdiction.

1.3 If You Disagree:

If you do not agree with any provision of these Terms, you must not access our website, register for our waitlist, or install and use any CloudReliever software or services.

2. DESCRIPTION OF SERVICES

2.1 Service Overview:

CloudReliever provides a high-performance, real-time data synchronization and collaboration infrastructure designed for accounting and ERP software (such as TallyPrime). CloudReliever allows users to execute accounting workflows locally on their machines at native speed while synchronizing data updates across distributed team members with near-instantaneous cloud propagation.

2.2 Service Components:

The CloudReliever service comprises:

• (a) Client Software: Desktop applications and local synchronization components installed on authorized user devices to manage local data caching, file synchronization, and interface connectivity;
• (b) Cloud Synchronization Platform: Distributed cloud infrastructure, real-time communication hubs, and secure cloud storage that coordinate data replication between authorized users;
• (c) Secure Connectivity Services: Network routing mechanisms that facilitate license verification and multi-user collaboration across remote and local teams.

2.3 Service Modifications & Evolution:

We reserve the right to modify, enhance, update, or discontinue features, endpoints, or functionality of the Service at any time.

3. IMPORTANT THIRD-PARTY TRADEMARK & INDEPENDENCE DISCLAIMER

3.1 Independent Software Provider:

CloudReliever is an independent software product developed, owned, and operated by Plaetix.

3.2 Non-Affiliation with Tally Solutions Pvt. Ltd.:

"Tally", "TallyPrime", "TDL", and associated logos and product names are registered trademarks and intellectual property of Tally Solutions Pvt. Ltd. CloudReliever and Plaetix are NOT affiliated, associated, authorized, endorsed by, sponsored by, or in any way officially connected with Tally Solutions Pvt. Ltd. or any of its subsidiaries or affiliates.

3.3 Customer Licensing Responsibility:

CloudReliever does NOT sell, resell, distribute, crack, bypass, or replace genuine Tally licenses. You and your organization are solely responsible for procuring, maintaining, and complying with authentic, valid, and legally licensed copies of TallyPrime or any other third-party software used in conjunction with CloudReliever.

4. WAITLIST, PROMOTIONAL ACCESS & VIP EARLY BIRD OFFERS

4.1 Waitlist Registration:

By submitting your details on our waitlist registration form, you request priority notification and early access to the CloudReliever platform upon beta and public launch.

4.2 "3 Months Free" Promotional Pass:

Users who successfully enroll in the VIP Early Bird Waitlist prior to the promotional deadline may be granted a "3 Months Free" access pass ("Promotional Period") subject to the following conditions:

• (a) The promotional pass is non-transferable, non-exchangeable, and holds zero cash value;
• (b) The pass entitles the designated account/organization to use the core CloudReliever synchronization service free of charge for three (3) calendar months starting on the official date of account activation;
• (c) Upon expiration of the 3-month promotional period, uninterrupted continuation of the Service will require the selection of an active paid subscription plan and registration of a valid payment method.

4.3 Reservation of Rights:

CloudReliever reserves the right to modify, limit, extend, or terminate any promotional offer or waitlist incentive at our discretion without prior liability.

5. ACCOUNT REGISTRATION, SECURITY & RESPONSIBILITIES

5.1 Account Setup:

To access the live synchronization platform, you must register an account by providing accurate, current, and complete business information (including administrator name, verified business email, organization name, and billing details).

5.2 Credential Security:

You are solely responsible for:

• (a) Maintaining the strict confidentiality of your account credentials, security tokens, authentication keys, and administrative access privileges;
• (b) All activities and operations performed under your account, whether authorized by you or not;
• (c) Promptly notifying CloudReliever at nishant@cloudreliever.com upon discovering any unauthorized access, credential compromise, or security incident.

5.3 Administrator Authority:

The designated organization Administrator has the authority to invite team members, manage seat allocations, upload base company datasets, assign user privileges, and modify billing preferences. The Customer is solely responsible for the actions, permissions, and omissions of all users invited under its organizational account.

6. SUBSCRIPTIONS, SEAT LICENSING & PAYMENT TERMS

6.1 Pricing & Seat Model:

CloudReliever operates on a seat-based subscription model (e.g., standard pricing of INR 300 / user / month, or equivalent annual rates, excluding applicable taxes). Every user endpoint connected to a company synchronization cluster requires an active paid seat license.

6.2 Billing Modes & E-Mandates:

Subscriptions are processed through authorized payment gateway partners (such as Razorpay) in compliance with Reserve Bank of India (RBI) e-mandate guidelines and applicable payment regulations. We offer two billing modes:

• (a) Mode A (Seamless Auto-Pay): Pre-authorized mandate (up to the authorized cap) allowing instant, 1-click pro-rata charges when administrators add new seats mid-cycle without requiring repeated OTP verification;
• (b) Mode B (Strict Exact-Amount): Mandate locked strictly to the exact current monthly bill. Adding additional seats requires a one-time OTP authorization to adjust the exact billing limit.

6.3 Enterprise Thresholds (> INR 15,000 / Month):

In accordance with RBI regulations, accounts exceeding the standard recurring e-mandate ceiling (e.g., > INR 15,000 per month) will require recurring renewal authorization via Additional Factor Authentication (AFA) using automated pre-debit notifications and one-click authorization links.

6.4 Taxes & Invoicing:

All fees listed are exclusive of applicable taxes. In compliance with Indian tax laws and statutory regulations, Goods and Services Tax (GST) and any applicable levies will be calculated, charged, and invoiced directly by Plaetix. Tax invoices will be issued in the legal name of Plaetix.

6.5 Upgrades, Downgrades & Pro-Rata Billing:

• (a) Seat additions take effect almost immediately and are billed on a pro-rata basis for the remaining duration of the active billing cycle. The recurring billing amount for subsequent active billing cycles will be automatically updated according to the revised user seat count;
• (b) Seat reductions take effect at the conclusion of the current prepaid billing cycle and are not subject to refund if they occur in the middle of a billing cycle. For example, if an organization reduces from 5 users to 3 users during an active billing cycle, no refund will be issued for the payment made for the 2 removed seats for that current billing cycle; however, the Customer will be charged for only 3 users from the next billing cycle onward;
• (c) Payments made are non-refundable, except where explicitly required by applicable law or agreed in writing.

6.6 Failure of Payment & Grace Period:

If recurring subscription charges fail due to card expiration, insufficient funds, bank refusal, or any other reason, CloudReliever will notify the Administrator and retry the charge over a 3-day grace period. If payment is not resolved within the grace period, live synchronization will be paused until billing is restored. The Administrator will have a 30-day grace period to be able to download or export their company data from our platform.

7. PROPRIETARY RIGHTS & SOFTWARE LICENSE GRANT

7.1 Intellectual Property Ownership:

Plaetix and its licensors retain all right, title, interest, and intellectual property in and to the CloudReliever software, including the desktop application, background synchronization services, protocol handlers, algorithms, source code, APIs, logos, trademarks, and documentation. No rights are granted to you other than the limited license explicitly set forth herein.

7.2 Limited License Grant:

Subject to your compliance with these Terms and active subscription status, CloudReliever grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and execute the CloudReliever client software on authorized endpoint devices solely for your internal business operations.

7.3 Feedback & Suggestions:

Any suggestions, enhancement requests, feedback, or recommendations provided by you regarding CloudReliever may be used, implemented, and commercialized by Plaetix without any obligation of compensation, attribution, or accounting to you.

8. RESTRICTIONS ON USE & ACCEPTABLE USE POLICY

You agree NOT to, directly or indirectly:

• (a) Reverse engineer, decompile, disassemble, extract source code, or attempt to derive the internal protocols, binary delta algorithms, or wire formats of CloudReliever, except to the extent permitted by mandatory applicable law;
• (b) Rent, lease, lend, resell, sublicense, distribute, time-share, or commercialize CloudReliever as a standalone service bureau or managed service to third parties without prior written authorization;
• (c) Modify, adapt, tamper with, or create derivative works of the software;
• (d) Circumvent, disable, bypass, or tamper with any security controls, licensing enforcement mechanisms, tenant isolation barriers, or seat allocation limits;
• (e) Use CloudReliever to transmit malicious software, viruses, rootkits, or destructive payloads;
• (f) Interfere with, overload, or disrupt the integrity or performance of the cloud servers, networks, or connected infrastructure;
• (g) Use CloudReliever for any illegal, unauthorized, fraudulent, or infringing activities in violation of applicable laws.

9. CUSTOMER DATA, PRIVACY & SECURITY

9.1 Customer Data Ownership:

You retain 100% full ownership, title, and all intellectual property rights in and to all accounting ledgers, vouchers, financial records, company master files, and business data ("Customer Data") processed or synchronized through CloudReliever. CloudReliever and Plaetix claim zero ownership over your data.

9.2 Data Security & Confidentiality:

CloudReliever employs comprehensive administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of Customer Data:

• (a) Encryption at Rest: Customer Data stored within our cloud synchronization infrastructure is protected using industry-standard strong encryption algorithms;
• (b) Encryption in Transit: All data transmissions, synchronization streams, and API communications between client devices and our cloud platform are protected in transit using modern cryptographic protocols (including TLS);
• (c) Multi-Tenant Isolation: Logical separation, tenant-level authorization keys, and strict access controls are enforced across all services to ensure complete isolation between organizations;
• (d) Confidentiality: We treat all Customer Data as strictly confidential and will not inspect, analyze, or access your accounting records except as required to provide the service or as mandated by law.

9.3 Data Processing Authorization:

By using the Service, you grant CloudReliever a limited, worldwide license to host, route, replicate, buffer, cache, and transmit Customer Data solely to the extent necessary to provide, secure, and maintain the synchronization services.

9.4 Privacy Policy:

Our handling of personal data (such as user names, email addresses, and phone numbers) is governed by our Privacy Policy, available at: https://cloudreliever.com/privacy.html

10. BACKUP RESPONSIBILITY & FINANCIAL RECORD COMPLIANCE

10.1 Customer Responsibility for Backups:

While CloudReliever provides automated cloud snapshots, synchronization redundancy, and fault-tolerant data distribution, CLOUDRELIEVER IS NOT A DEDICATED COLD ARCHIVE OR REGULATORY REPOSITORY. You are solely responsible for maintaining independent, regular, off-site, and cold backups of your accounting databases and statutory books.

10.2 Statutory & Tax Compliance:

You are solely responsible for ensuring that your financial books, voucher records, audit trails, and tax filings comply with all applicable statutory mandates (such as the Companies Act, Income Tax Act, GST rules, and MCA audit trail requirements). CloudReliever and Plaetix shall not be liable for your failure to maintain compliant accounting records.

11. SERVICE AVAILABILITY, MAINTENANCE & BETA DISCLAIMER

11.1 Service Availability & Maintenance:

We endeavor to maintain high service availability (target 99.9% uptime). However, you acknowledge that access to the Service may be momentarily interrupted for routine maintenance windows, platform updates, network provider outages, or emergency disaster recovery procedures.

11.2 Beta & Pre-Release Features:

From time to time, CloudReliever may offer preview, beta, or early-bird releases. You acknowledge that beta versions may contain bugs, undergo rapid iterative modifications, or experience temporary downtime. Your participation in beta or early bird testing is voluntary and undertaken at your own risk.

12. WARRANTY DISCLAIMER ("AS IS")

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• (a) THE CLOUDRELIEVER WEBSITE, SOFTWARE, BACKGROUND SERVICES, APIS, AND LIVE SYNCHRONIZATION SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE;
• (b) CLOUDRELIEVER AND PLAETIX EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT;
• (c) WE DO NOT WARRANT THAT THE SERVICE WILL BE COMPLETELY ERROR-FREE, UNINTERRUPTED, COMPATIBLE WITH EVERY SYSTEM CONFIGURATION OR THIRD-PARTY ANTIVIRUS, OR THAT ALL DEFECTS WILL BE IMMEDIATELY CORRECTED.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW: 13.1 Exclusion of Consequential Damages: IN NO EVENT SHALL CLOUDRELIEVER, PLAETIX, ITS DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• (a) LOSS OF PROFITS, REVENUE, SALES, OR BUSINESS OPPORTUNITY;
• (b) LOSS, CORRUPTION, OR INACCURACY OF FINANCIAL DATA, VOUCHERS, OR LEDGERS;
• (c) BUSINESS INTERRUPTION, TAX PENALTIES, OR REGULATORY FINES;
• (d) COST OF SUBSTITUTE GOODS OR SERVICES;
• (e) THIRD-PARTY SOFTWARE FAILURES OR NETWORK SYSTEM DOWNTIME.

13.2 Aggregate Monetary Cap:

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CLOUDRELIEVER AND PLAETIX ARISING OUT OF OR RELATING TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EXCEED:

• (a) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO CLOUDRELIEVER IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM; OR
• (b) INR 1,000 (ONE THOUSAND INDIAN RUPEES) IF YOU ARE UTILIZING A FREE TRIAL, BETA RELEASE, OR PROMOTIONAL WAITLIST PASS.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless CloudReliever, Plaetix, its affiliates, directors, officers, employees, and contractors from and against any and all claims, damages, liabilities, losses, costs, penalties, and legal fees arising out of or related to:

• (a) Your breach or alleged breach of any provision of these Terms;
• (b) Your violation of any third-party rights, including intellectual property rights (such as third-party software licensing agreements);
• (c) Your Customer Data, accounting records, tax filings, or business operations;
• (d) Your misuse or unlawful use of the CloudReliever software or network infrastructure.

15. SUSPENSION & TERMINATION

15.1 Termination by You:

You may cancel your subscription at any time through the organization billing dashboard. Cancellation will take effect at the end of the active prepaid billing period.

15.2 Suspension or Termination by CloudReliever:

We reserve the right to suspend or terminate your account and revoke access to the Service immediately without prior notice if:

• (a) You commit a material breach of these Terms;
• (b) Your payment fails and remains unresolved past the grace period;
• (c) We detect abusive behavior, security attacks, unauthorized reverse engineering, or interference with other tenants;
• (d) Required to do so by applicable law, court order, or regulatory agency.

15.3 Post-Termination Data Retention & Deletion:

Upon account termination:

• (a) Live synchronization endpoints and connectivity services will be immediately disabled;
• (b) You will have the option to download/export your data from our platform;
• (c) Cloud-stored data and synchronization logs associated with your company will be queued for scheduled deletion after a 30-day safety grace period, after which cloud-stored copies are permanently purged.

16. GOVERNING LAW & DISPUTE RESOLUTION

16.1 Governing Law:

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

16.2 Informal Resolution:

In the event of any controversy, claim, or dispute, the parties agree to first attempt in good faith to resolve the matter informally by contacting nishant@cloudreliever.com.

16.3 Jurisdiction & Arbitration:

If a dispute cannot be resolved informally within thirty (30) days:

• (a) The dispute shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India;
• (b) The arbitration shall be conducted in the English language by a sole arbitrator mutually appointed by the parties;
• (c) The seat and venue of arbitration shall be in India;
• (d) Subject to arbitration, the courts of competent jurisdiction in India shall have exclusive jurisdiction over any legal proceedings arising hereunder.

17. AMENDMENTS & MODIFICATIONS

We may update or revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When changes are made, we will update the "Last Updated" date at the top of this document. For material changes, we will make reasonable efforts to notify registered users via email or through an in-app notice. Your continued use of the website or services after the effective date of revised Terms constitutes your binding acceptance of the updates.

18. SEVERABILITY, WAIVER & ENTIRE AGREEMENT

18.1 Severability:

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

18.2 No Waiver:

Our failure to enforce any right or provision under these Terms shall not be deemed a waiver of such right or future enforcement.

18.3 Entire Agreement:

These Terms, together with our Privacy Policy and any applicable order form or enterprise agreement, constitute the entire agreement between you and CloudReliever concerning your use of the Services and supersede all prior or contemporaneous understandings, agreements, or communications.

19. CONTACT INFORMATION & LEGAL ENTITY DETAILS

If you have any questions, legal notices, feedback, or concerns regarding these Terms and Conditions, please contact us at: